Cambridge refunds and transfer policy ©

Mat Wright, British Council Photos

Refunds

We are able to refund a part of your examination fee for medical reasons only. 

If this is the case, you must provide a medical certificate from a public hospital to support your request. 

The request and supporting documents must be submitted to the British Council within ten days of the date of the written exams and you will receive a refund of 70% of the fee.

Fees cannot be transferred to a later exam period or from one level of examination to another.

Refunds are only given if you miss the entire exam (all papers).

Other changes 

  • Candidates can request to change the date or time of the speaking test. Contact the British Council to apply for a change of orals. The relevant fee is charged for the change of speaking date. Such changes will only be possible until the end of the current examination speaking window, on condition that the speaking test is conducted more than once within the same examination session and arrangements can be made to change the date.
  • The date and the venue (examination centre) of the written and listening parts of the examination cannot be changed.