Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
For cancellations up to five weeks before the test date for paper based and up to three weeks before the computer-delivered test date, you will receive a full refund.
If an original medical certificate confirming illness on the date of the test is provided within five working days after the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration charge (25 per cent of the original payment). The medical certificate needs to have a diagnosis written in English or Latin.
Requesting a test day transfer
Requests for transfer of the test date are accepted up to five weeks before the test date for paper based and up to three weeks before the test date for computer-delivered IELTS. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days after the test date for Paper Based and within three days for Computer Delivered test, together with the Request for Refund or Test Date Transfer Form. A transfer fee of 2,500 RSD will be charged in such cases. Otherwise, requests will be treated as cancellations and no fee will be refunded. Please contact us via email@example.com in order to schedule your appointment. Payments are possible on Tuesdays and Thursdays.
Payment can be made via a direct bank transfer (according to an invoice which would be issued to you). Please follow this link to request invoice. The invoice will be sent to the email address provided by you within the 48 hours after submission. You can make a cash payment in our office, in Bulevar vojvode Bojovića 6-8. Please contact us via firstname.lastname@example.org in order to schedule your appointment.